Monday, 22 February 2010

Latest figures from Rightmove show why its key for an Agent to be on this site

Below is Rightmoves latest report showing that the site is playing a huge part in lead generation.

Despite costing a fair amount to advertise on it, its clear its doing what it should do, and that's get the property marketed to the largest audience that it can.

Their update (which cant be shared in full) reads:


January 2010 sees highest ever lettings leads!
We have just had our busiest month ever for lettings leads with January 2010 seeing 947,127 phone and email leads delivered to our members. That's a 125% increase between January 2008 - January 2010!

Sunday, 21 February 2010

The decade of 2010 is the rise of the Mumtrepreneur

In the 70's we wanted it all, In the 80s Maggie said we could have it all, in the 90's we started to get it all, but the end of the 90's we had it all and were worn out. 2010 is a new decade. We can have it all - on our Terms.

I thought today I would take a step out from blogging about property and discuss a little about being a woman in Business. Maybe its all the Mothers Days ads I keep seeing!

I grew up a child in the seventies. Not many women worked and most mums stayed at home - in my class at school there were only a couple of working Mums. As a young girl I became very passionate about Women's Rights and was fascinated that it was only earlier in the century woman got the right to vote. Woman seemed to be endlessly trying to say they could be equal to men. In my influential years of the 80's I was awestruck by Mrs Thatcher. She was clearly "doing it for the girls" and the message became clear - if we as women want it - we can have it.

In my early adulthood in the early 90's women started to work more, the economy no longer was made up of a male workforce and rising prices and inflation meant that women needed to work. Headlines were constantly making us aware of the different pay scales and women had to fight hard. Towards the end of the 90's we had it all. We could be at par with a man in the boardroom and the bedroom, we could have our children, with the help of 8-6 daycare we could balance work and home and we could still be a wonderful wife whilst coping with all the family chores. We were exhausted.

In my opinion 2010 starts the rise of a new era. We will have it all, but on our Terms! Laws have changed meaning men can have paternity leave, we can share the early days of childcare and mother / fatherhood. We can take a career break wit no loss of earnings or status, and most workplaces combined with vast technological advancements means we can all work at home.

However, woman still want it all, and women realised that we want to enjoy watching our children grow up to. We don't really want to be the working Mum reliant on Au pairs and nannies. So many woman - and this number is growing in droves, are setting up on their own.

2010 is the rise of the Mumtrepreneur

Its happened to me - and I see it all around happening to a plethora of professional woman. I have blogged many times on "How we do business is changing" and how companies are closed, selective and controlling and how the rise of the entrepreneur is what will change third millennium business forever by going back to good basic principles of business which is doing business with people we know like and trust.

Women are terribly perceptive. We can see that people want to do business with people they have a relationship with, and women are some of the greatest net workers of all time. Look at the likes of Penny Power of Ecademy and the founders of the women's networking group Athena who are now starting to go worldwide such is its popularity.

With Mothers day just around the corner - I hereby raise a glass to all Mothers like me, who are successfully managing their own business, enjoying being an active part of their child's life and have a happy strong marriage and whom are living proof - we can have it all.

Sunday, 31 January 2010


Due to the success of SurreyLets, we are launching SurreySales on 14th February 2010.


Our Sales commission until 1st May 2010 is just 0.85% NO VAT

You may ask. “That sounds remarkably good value – how come your fees are so competitive?”

SurreySales is an online property company based in East Horsley. We offer all the services and benefits of an Estate Agency you would see on the High Street, except we don’t have a shop window. This is because statistically reports state up to 80% of people looking to find a home, do so online. Less people rely on local agents windows to source property than ever before. Without shop window overheads we are able to pass our savings directly onto you, the client. So why pay extra for something you don’t need?

SurreySales can offer you:

• The benefit of our experience, so you achieve the best possible price in the best possible time. SurreySales Director has 20 years Estate and Lettings experience.

• Unrivalled advertising on property portals including: www.FindaProperty.com, www.rightmove.co.uk, www.Primelocation.com, www.HomesandProperty.co.uk, ww.FindaNewHome.com,www.globrix.co.uk,www.houseladder.com, www.houserefer.com, www.brightmove.co.uk and our very own site www.surreysalesonline.co.uk which means your property gets the very best coverage

• Modern attractive For Sale boards

• Full online details with a minimum of 10 photos and a floor plan

• Locally based company with locally based staff who know the area and can point out all the amenities and benefits of the property location.

• Members of the Property Ombudsman Scheme for your peace of mind, Full property Indemnity and Public Liability Insurance

I would be delighted to have the opportunity to discuss the marketing of your property with you and to discuss how we are different from other agents. Above all, I would like to be able to demonstrate our service to you personally. Our advice is free and without obligation, our fees are competitive, so for results that will speak for themselves, call us now on 01483 282470


Understanding People, Understanding Property

Friday, 15 January 2010

SurreyLets January Newsletter

SurreyLets January Newsletter is now out

Please read it here

http://archive.constantcontact.com/fs079/1102643164363/archive/1102938562015.html


Welcome to the SurreyLets January Newsletter.

Happy New Year! Its been off to a rather shaky start with everyone back at work only to find they are once again grounded by the snow. Let's hope today will see the end of the snow and ice and we can all settle back down.

January is one of the busiest ever for enquiries, possibly and this year due to the fact people have had the odd unexpected day off work, we can see they have been browsing the web in their property search and more people than before have registered their details.

Demand is currently very high and is should continue. Lots of changes in the housing market are possible this year, do read my Predictions for 2010 below!

Here's wishing you a happy, healthy and prosperous new year and decade ahead

In the meanwhile, if you are thinking of letting or have a property to let, I would be delighted to help you. Please call me on 01483 282 470

Until we speak,



Sally

Sally L Asling FARLA
Director

Wednesday, 13 January 2010

Google announces launch of free property portal

In July 2009 Google launched a property search feature in Australia using its google map technology which allows people to look for property in their area.



In the UK in excess of 90% of homes for sale and to Let are advertised via the website. Some websites claim as many as 80% of people find a home to let or buy via their websites. This is an ever growing figure.



Currently Agents pay between £325 and £500 per site monthly for sites like Rightmove and Findaproperty, though some lesser known sites are free. If Google launches its service free this will be a massive winner for agents who are currently paying for these sites and will give properties an overall larger coverage from a search.


In a blog written last year by Vanessa Warwick of 4Walls on her Property Tribes site, Vanessa pointed out in great detail that the way we market property was changing pointing out that paper advertising and leafleting are becoming less and less effective.

Without doubt the Internet is providing the opportunities for property marketing, and should google fully embrace the UK market, its a step I will certainly welcome

Tuesday, 29 December 2009

Predictions for the 2010 Property Market

At this time of year, every other question I am asked is "So what do you think will happen in the property market 2010?"
Like you, I don't have a crystal ball, so my predictions are based on my opinion of the trends I have seen growing in 2009 and looking at the medium to long term changes in the industry.


So, SurreyLets Sally predicts....

1) More sales stock will come onto the Market in spring 2010 inspired by the reports of property price increases in Autumn 2009. Expectations will be high.

2) As more "Reluctant Landlords" reach the break clauses in their Agreements, they will be putting the property on the market for sale. The over supply of properties that forced rentals to drop will be no longer and the lettings market could see a shortage of rental stock pushing the prices up, though not to the peaks of 2007

3)The increases we saw in sales prices in the Autumn of 2009 will show this was a blip in statistics and whilst properties will sell, the prices will increase slowly and steadily from the bottom of the market, but the increases from Autumn that were borne out of a shortage of supply will not achieved.

4) Long Term rentals will continue to grow in popularity and be viewed as a sound long term plan as an alternative to home ownership.

5) The Buy to Let market will be a growth area with many first time Landlords entering the arena. Most first time Landlords will be people in their 40's who having sold their home will plough the equity into a small portfolio and opt themselves for a long term rental as part of a wealth management scheme. This should feed the rental market with much needed stick in the flats and family homes market.
6) The Corporate Lettings Market will continue to see a decline in corporate Lets as several companies are paying home allowances instead. Once in charge of their spending families will be more prudent in negotiation for properties and this will continue to affect rental prices down in the 5 - 8K pcm market. Whilst several companies are now recruiting from overseas, the higher budgets are in short supply.

As mentioned at the beginning of the blog - this is just my opinion based on trends I am seeing in the Surrey Market place.
I would love to hear your comments and predictions for 2010..........

Wednesday, 2 December 2009

SurreyLets December Newsletter

Please Click Here for the DDecember Newsletter
http://archive.constantcontact.com/fs079/1102643164363/archive/1102860749361.html

RENTALS SET TO RISE

Some good news for Landlords - Its looks like rents are set to rise next year as the number of properties put on the rental market droped to levels not seen since 1998.

Rental prices initially dropped due to the influx of property entering the rental market from "Accidental Landlords" who did not want to sell at the bottom of the market combined with many investors simultaneously holding on to their properties.

However with the late summer and autumn increase of sales with several reported price increases some investors and most reluctant landlords are now selling and therefore the over supply in the rental market that initially pushed rents down, is disappearing.

This, of course, is impacting on prices and tenants no longer have as strong a bargaining power as they did."Here at SurreyLets we keep our finger on the pulse and watch local treads carefully thus enabling us to give you realistic relevant advice when it comes to Letting out your property.

If you are thinking of letting or have a property to let, I would be delighted to help you. Please call SurreyLets on 01483 282 470

Tuesday, 24 November 2009

The Prepared Negotiator

Having worked in the Lettings industry for a long time you realise that on the whole, Letting (and Sales) Negotiators are often ill prepared when conducting a viewing.

It has always been my aim to ensure a Negotiator is sent out with:

a) Business card and set of details
b)The Negotiator Essential Briefcase

Its my opinion that Negotiators should be able to show every property in its best light. This becomes critical as the winter months approach.

A negotiator should always arrive 5 minutes before a viewing, lamps and lights put on, a squirt of air freshener, any external doors you need to go through unlocked and ready for access. Preparing a property to show it at is best potential is key.

Essential Briefcase contents:

Air Freshener - A quick squirt of forest pine can blast away the smells of an empty closed up property, smells entice memories, musty is off putting.

Torch - As night falls there are dark spots that make it difficult to even find the porch light switch. Its essential that in a dark spot an outside light is on before the viewing commences for the Negotiators safety and so a client is not put off because they feel concerned about the dark. This is not limited to rural areas.


Shoe Covers - I am amazed that agents do not insist all staff have these for their Negotiators and their prospective tenants. In the wet weather even a good wipe will leave some debris on the shoe and not everyone wants to take their boots off when its cold. Shoe covers save any embarrassment and more importantly protects the owners carpet from dirty footprints.

WD40 - For the tricky lock or the rusty bolt on the back gate or shed.

A Light Bulb - When you show the property in the day you may not have noticed there was no hall light - a prospective tenant needs to be able to see and dark properties are not as welcoming.

A Compass - For the inevitable "which way is the garden facing?" question.

Box of Tissues - Anyone who has been in this role will know that at some point someone wants to use a loo in a property. If the property is vacant there may not be loo roll. It makes you stand out from other agents if you are prepared.

Camera - If you spot something you think your client needs to be aware of from wasp nests to leaks- a photo now saves another journey later.

Paper, marker pen and sticky tape - maybe leave a note on a communal door if you want to nip up to the flat before hand.

I know this may sound excessive, however being prepared and being able to cope with any situation makes the difference between a poor agent and a good agent. It shows a level of professionalism and that the Negotiator is taking pride in ones job.

Thursday, 12 November 2009

Responsible referencing


The Property Ombudsman has reported a surge of complaints relating to tenant references thus indicating that some Letting Agents are failing to meet their obligations under the Property Ombudsman's code of Practice.

Christopher Hamer was recently quoted for an Article in The Negotiator magazine, in which is stated " I am dealing with a significant number of cases bought by landlords who are concerned about the reference details provided to them by Letting Agents. This reinforces the importance for any letting agent to firmly understand what their obligations are under the Code of Practice and what they should see as best practice if they are not members"

Sally Asling, director of SurreyLets agrees that referencing is not always everything it should be in the industry when agents attempt to cut outsourcing costs and take referencing themselves.
"We live in a world now where financial information is all stored and credit history is ever important. Agents not doing credit referencing are missing a hugely important chunk of detail that is essential. In my opinion whist Christopher Hamer stated in his comments in Negotiator magazine that he believes a bank reference is necessary, I would disagree. Money in the bank can be here today and gone tomorrow. What landlords need to know is if the applicant is credit worthy, and for that it needs to be outsourced to a specialist referencing company."

"At SurreyLets we outsource our tenant referencing to Endsleigh who do a full comprehensive check on every tenant. This includes the following:

Affordability Check - Income validation score indicates the degree of confidence in the income stated by the applicant. Affordability of the rental share using the income validated by the income references

Authentication - Incorporates Voters Roll check and Experian's Authentication score

Adverse Data - Public information check for CCJ's, Bankruptcy and voluntary arrangements

Fraud Check - Score of Fraud Potential

Tenancy Score - The score indicates the likelihood of the applicant to default on their rental payments

Income reference - Where the applicant is employed, self employed or retired, income and employment

Landlord reference- Previous Landlord is contacted to establish if there was any payment issues or any dilapidation's were recorded

Decision - An automated decision using sophisticated scoring technology to increase decision speed

Sally Asling further adds "Once a tenant has been referenced and accepted by this procedure, Endsleigh are able to offer the Landlords a rental insurance for a year for under £100.00 (terms apply). I am confident that our references are thorough and that the Landlord is then able to make an informed decision "

Thursday, 5 November 2009

Fabulous House in Effingham Junction / East Horsley to rent....


SurreyLets are proud to have on the market a modern, bright and spacious family home situated within a short walk of Effingham Junction Train Station and set in the catchment area for the Lord Howard of Effingham School.

As you walk into the entrance hall of this property you get a sense of space and proportion with oak flooring, high ceilings and doors from the hall that invite you to the rooms beyond.

The lounge is triple aspect and for me personally has imaginings of a family Christmas as the room with its high ceilings and good proportions scream a real Christmas tree! I don't know why, but many of the applicants I have shown have said the same things. Its a great space. Downstairs houses a modern oak and black granite kitchen with space for a generous proportioned breakfast table - perfect for family living.

Downstairs additionally offers three further rooms and a modern spacious downstairs shower room. The three further rooms could be a playroom, a study and a 4th bedroom -although this generous space is totally flexible and enough to satisfy a variation of uses.

Upstairs the high ceilings are still there so the feeling of space stays with you which is often not the case in a chalet style home. The Master Bedroom is generous in size with a feature window. There is inbuilt storage cupboards that provide practical storage and in the eves storage surrounding the room. The Master Bedroom has an en suite shower room with again is spacious and modern.

Upstairs is a further double bedroom of good proportion and a small single room which is a child's delight due to its in the eves build. The Family Bathroom is well laid out with both a shower cubicle and a bath.

Externally the property has an enclosed rear garden, an integral garage and off road parking for 3 or 4 cars.

At £2500pcm this represents excellent value and is available immediately - if I were looking right now I would be tempted to be in before Christmas (think back to the lounge!!)

If you would like to view this property, please call SurreyLets on 01483 282470 or e-mail us at info@surreyletsonline.co.uk

Thursday, 8 October 2009

Lettings

Read the Latest SurreyLets E-News here SurreyLets October E-News

Monday, 5 October 2009

The Importance of Letting Agents holding Client Money Protestion Insurance

Letting Agents once again in the News

September bought Letting Agents once again to the forefront of the news. Geoff Lavery who had a Martin and Co franchise owed close to 100K to landlords and Tenants and it is thought that most of the money being tenants deposits may not have been covered by a tenancy deposit protection scheme. Another agent also owned by Lavery running between May and July also ceased trading. This firm was a member of the National Approved Letting Scheme (NALS) and is the fifth case where problems relating to tenants’ money have been uncovered in the Martin & Co franchise network.

How good is the Letting Agents Regulatory Body?
One can only hope there was client money protection insurance in place for the poor Landlords that will have to contractually repay the tenants their deposit. Martin and Cos CE Ian Wilson was critical of NALS, which he claimed had failed to produce evidence of its client money protection scheme. He also said that NALS had continued to accept Lavery’s membership, but had apparently not examined his accounts. He also said that while NALS had suspended Lavery’s insurance once alerted, it had failed to put notices in the local Chester press to warn landlords and tenants.

Client Money Protection Insurance
SurreyLets is a member of A.R.L.A. To gain membership to A.R.L.A we have to hold Client Money Protection insurance and a valid certificate of this is held by the governing body at all times. In addition to this there is a stringent accounting reporting system in place to ensure the member is following its bye laws that are in place to protect Landlords and Tenants. A.R.L.A are incredibly strict with their members about current valid documentation.

What a prospective Landlord should look for
As a prospective Landlord your agent should be showing you proof of its membership to a Professional Body and evidence that it belongs to The Property Ombudsman – after all, you want to ensure BEFORE a contract starts that there is readdress if you are not happy with the service provided or if you are concerned about the protection of your money.

What deposit scheme should my agent be using? What questions should I as a Landlord be asking?
There are no rules as to which deposit protection company an agent should use. The DPS is a free service to Landlords and Tenants and Landlords and Tenants can check on line to ensure the deposit is protected. The TDS and mydeposits.com work in a similar way, but these schemes are “Insured” which means the Agent may hold onto the deposit. This is where it is crucial to ensure that the Agent is holding full client money protection insurance because if they don’t renew their insurance and hold your money without Client Money Protection, you are putting your money at risk. When monies are sitting in a client account – it only puts temptation in the way if an agent is struggling to pay the bills.

SurreyLets uses the DPS where the money is passed over and held by DPS for the tenancy duration. SurreyLets director Sally Asling believes this demonstrates to the client that there is a degree of transparency as to where the deposit is, and as an agent we are operating best practice in not holding onto deposits longer than necessary as the guideline for dispute are transparently clear”

Monday, 7 September 2009

What is social media and what does it have to do with your business?

Jonnie Jenson wrote this artical on Social Media using SurreyLets as a case study and has been reproduced in my blog with his kind permission. Jonnie Jensen is an internet marketing advisor. He works with businesses to help them match their internet marketing with their business objectives

In case you hadn’t noticed the internet has changed. It is no longer just searching for something and then reading it or buying it. Now we connect with people and companies. We share our pictures on Facebook and our interests on blogs. We comment on other people’s articles and shout about poor customer service. You have probably heard of Facebook, Twitter and YouTube. In actual fact there are many more and today they are defined as social media. But these are just for DJ’s and kids right? You are probably asking “what do they have to do with my business?”

The answer is they are the future of your business success. Nearly 19 million UK residents are on Facebook, 4 million are on Twitter. It has overtaken porn as the No 1 internet activity. Your customers and prospects are using these services. In this article we are going to look at how you can get started using social media and provide insights for your success.

You’ve already got a website – so what?
It is no longer enough to just have a website. Social media platforms build awareness, boost business and serve as low cost/no cost marketing tools. The search engines pull in results from them and are more likely to find content about you there than they are your website. If you want to influence the purchasing decisions of people then you need to be part of the conversation. It is all about establishing trust.

People base their decisions on your reputation and recommendations. When they search your name they will see what you have said and most importantly what others are saying about you. This recession and the backlash against corporations is the chance for start ups and small business to create relationships with customers, provide better more relevant services and beat the big name companies.

That may well explain what it is but why is it important for my business?
There are two main reasons why social media is important for your business. The first is that it supports the promotion of your website on search engines. Google loves social media sites because the content is conversational and therefore rich in everyday words that people use when they search for you. Having your own blog is the best place you can start.Your great content will then be linked to by other people in their blogs and Twitter messages and on bookmarking sites like Digg and Delicious. In basic terms this is how Google works; it finds relevant content and then rates it by how many other sites link to it. The more content you have on the internet, the more you will be found. Better still, your marketing efforts on the internet never die. It all references back to you and will provide a fistful of reasons for someone to choose you over your competitors. This is known as ‘long tail marketing’.

The second is reach. Your network of contacts is no doubt useful to you but it is nothing compared to what your online connections can do for you. Simply explained; if you tell 200 contacts something and they then share it with 200 contacts who then do the same, your message will have reached 800,000 people. That is why it is important for your business.

Case Study - Sally Asling of SurreyLetsSally Asling of SurreyLets came from a corporate background and was sceptical about social media.

Q: What services do you use?
I have my own blog plus I use Twitter Facebook, LinkedIn, Facebook, Flickr, Ecademey and PropertyTribes.

Q: How did you get started?
Started connecting my adverts on GumTree to my Linkedin, Facebook and Twitter accounts. Then I put out strategic messages on Twitter like “I need a one bed flat in Guildford” and the conversations I had with various people led to other referrals.

Q: What kind of business have you generated?
It’s not always first hand. I had a person contact me from Sydney who had been retweeted a message. After checking me out on Google they let a flat from me without even seeing it. It can be very random. Since I started in April I have made about £7,000 directly from Twitter.

Q: What piece of advice would you give anyone just starting out?
Write a personal profile of who you want to be. Think of words to create a catch phrase and then link that into everything you do.
www.surreyletsonline.co.uk
twitter.com/SurreyLets

Let’s Get Started
The single most important thing to remember is that your success will be based on the trust you develop with your community. Share your knowledge and your contacts freely - don't just sell.

1. Define your objectives
Establish what you want to achieve and what you want to become known for. This will help you focus on your audience, content and results

2. Start listening
Go out and look for the people who are talking about your products and services. Just search on Google blogsearch, Socialmention.com and Twitter. Start a spreadsheet to note where these conversations are happening and to record info on who is out there. I suggest you add the RSS feed of the search results to a Google Reader account so you can easily revisit all the content.
3. Choose your tools

You don’t need to use every service to start with. Pick a couple and make sure you complete your profile with a good quality picture, honest information, a link to your site and keywords about your service. Chris Brogan (chrisbrogan.com) describes the process as having a Homebase and Outposts. You can find further information at my blog http://tmandi.co.uk/raw

Start with your own blog – home base. This is where you drive people back to. Make sure you update it regularly. I recommend you use Wordpress.org to add a blog to an existing site. If you want an easy web based option go for Wordpress.com or Typepad.
You then use other services – outposts – to interact with people and direct them back to your homebase. There are many to choose from including:
• twitter.com
• facebook.com
• youtube.com
• linkedin.com

4. Make some content
Use your Listening results to see what people are talking about. The articles and discussions with the most amount of comments are popular topics. If a subject is unrepresented then this could help you stand out.
5. Promote your content

Use your Outposts to link to your Homebase content. Update your status and find other blog’s, forums and groups where you could talk about the subject as part of an existing conversation. If you are starting a topic open a discussion that encourages people to debate the subject.

6. Measure results
Social media is measurable. Use all the available metrics and refer back to your original objectives. You can measure:
• Number of followers
• Number of links to your website/blog
• Number of times a message is re-Tweeted
• Views of your video
• Total comments
• Total clicks
• Revenue growth

Any result measured over time will give you an idea of success. If you aren't measuring traffic to your site then set up Google Analytics – it’s free!
Just get started
It doesn’t matter where you start. Just start. Be yourself, add value to others and don’t say anything you might regret in the future.
Follow Jonnie Jensen
http://tmandi.co.uk/blogTwitter.com/jonniejensen
LinkedIn.com/in/jonniejensen
Jonnie Jensen is an internet marketing advisor. He works with businesses to help them match their internet marketing with their business objectives. To kick start your internet marketing email jonniejensen@tmandi.co.uk or call 02032862306
www.tmandi.co.uk

Friday, 4 September 2009

Mini joins the SurreyLets fleet


SurreyLets welcomes the Mini to the companies fleet. The Surreylets mini is distinctively recognisable with the SurreyLets logo displayed.

SurreyLets director comments "Branding is very important. By clearly identifying the company on our vehicles it provides us with constant marketing as the cars and vans drive round the area. Some clients and tenants also welcome the security of being met by someone clearly identifiable by the fact they are in a branded vehicle in addition to which all SurreyLets personal carry ID"

Mini Car - Maximum Service

SurreyLets purchased the Mini through Vines at Guildford. SurreyLets Director, Sally Asling comments.

"The customer service I received from Vines Mini of Guildford was incredible, particularly from sales executive Matt Thoms. The service was second to none from the moment I walked in with my enquiry to the moment the car was received. I have been really impressed, which takes a lot as I have high standards when it comes to expectation in the service industry. I had the pleasure of being greeted by Matt Thoms, one of the sales executives, on my initial visit. I described to Matt what I wished to purchase as a company fleet car and Matt expertly helped navigate through all the car and purchase options. Within three three weeks from purchase to delivery I received e-mails updating me on the progress of the car. Matt even got the mini fully sign written for delivery. Nothing was too much trouble. Upon collection of the car I was given a clear concise run through of all the gadgets, right through to Matt tuning in the phone! In this day and age the service we receive does make a huge influence on what we as a consumer decide to buy and ultimately where we decide to buy it from. Matt and his team were consistently professional, warm and welcoming, helpful, informative and genuine. It has been an absolute pleasure to do business with Vines of Guildford and I will not hesitate to buy further cars from them and recommend them to anyone looking to purchase a mini"

Tuesday, 1 September 2009

SurreyLets are now ARLA Members

1st September 2009
SurreyLets have now joined ARLA, The Association of Residential Letting Agents.

ARLA members follow a strict code of practice and are leading the campaign to ensure all Letting Agents become licensed. For the consumer this is excellent news, demonstrating the Agent has the right qualifications and knowledge, the right insurances, client money protection and have an independent redress scheme in place.

Friday, 28 August 2009

SurreyLets has joined the Property Ombudsman

SurreyLets is now a member of the Property Ombudsman - (Membership D04077)
Lettings and property management agents who join the TPO subscribe to the Code of Practice for Letting Agents. This is part of the process of becoming a member of ARLA, the Association of Residential Letting Agents.

SurreyLets believe in operating fairly and professionally giving advice and service within codes of best practice. SurreyLets it is behaving in a way which is fair to the consumer by offering transparancy and where the consumer may have a further body to go to if there is a problem.

Sally Asling Director of SurreyLets comments. "I am still amazed by the lack of information a consumer entering the world of becoming a Landlord has. It seems the process is not been fully explained and neither is the service they should expect and what procedures are available. It also seems consumers are not aware of what they should look for in a letting agent and are not aware of there being a benchmark for minimum expectation. I hope that by joining the Ombudsman I am demonstrating to my clients that we do follow a code of practice and what they should expect as a consumer"

Following Text from TPOS website (click link to visit site)

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.

The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.
A Consumer Guide, available in the offices of all sales and lettings agents who have joined the TPO, informs complainants that:

'Your complaint may be considered by the Ombudsman, if you believe that the agent has:
infringed your legal rights; or
failed to follow the rules and obligations set for agents under any code of practice to which they may subscribe; or
treated you unfairly; or
been guilty of maladministration (including inefficiency or undue delay)
in a way that results in you losing money or suffering avoidable aggravation, distress and/or inconvenience.'
The Ombudsman will not normally review a case until the internal complaints procedure of the agent has been exhausted

Tuesday, 18 August 2009

SurreyLets Newletter

SurreyLets is making the most of e-marketing through its Monthly Landlords Newsletter and Weekly Available Property Listings for Tenants. With the power of modern technology and the fact that more people use on line resource to find a property than ever before, the newsletter can be circulated direct to all Landlords and Tenants and circulated using social media by posting the newsletter on Twitter and Facebook.

As far as SurreyLets is aware, no other Letting Agency in Surrey are using the power of social media to market its property and generate more awareness in its newsletters

To view a newsletter, please click the following links
Landlords Newsletter: http://bit.ly/Hm0cj
Tenants Newsletter:

Stunning Annexe in East Horsley

SurreyLets are delighted to be marketing a detached Annexe in East Horsley, Surrey. This beautifully presented one bedroom annexe situated in the grounds of the main house beyond electric gates and surrounded by Woodland and sits adjacent to a golf course.

The Annexe is immaculate with accommodation comprising of a modern stylish kitchen offering all appliances, with the addition of a utility room situated downstairs for laundry. The open plan lounge and dining area is spacious with a light airy feel. With its wood flooring and neutral decor this space is a place to relax. The double bedroom set in the eves has sleeping space and a walk in dressing area. The Annexe also has a modern shower room. Externally the Annexe offers its own parking space and private garden area

The Annexe is within walking distance of both Effingham Junction train station and East Horsley Train station. The property is a short drive of the A3 which offers connection at Junction 10 to the M25. The village of East Horsley offers a true village feel with strong local community, pleasant shopping parade which includes local library, banks and medical centre as well as grocery shopping, craft shops hairdressers and boutiques. This property is situated adjacent to the Drift Golf Club and is surrounded by Peace and Tranquility. On the doorstep you are surrounded by pleasant country walks in the Drift, Effingham Common and Great Riding's Woodland. This property is a real rare gem and should certainly be viewed to appreciate what it and the area it is situated within has to offer.

Wednesday, 12 August 2009

Superb 5 bedroom family property for rental in Cobham, Surrey

SurreyLets are proud to be marketing a superb five bedroom property in the lovely Ashcroft Park area of Cobham, Surrey. This unfurnished property comprises of 5 bedrooms, 3 bathrooms and 4 reception rooms and is situated at the end of a quiet cul de sac.

Full property details http://bit.ly/Thbhs

Cobham is a well regarded area, easy accessible for the A3 and M25 road links, is situated between London Heathrow and Gatwick airports and offers a plethora of excellent private and state schooling. The ACS International School is a short drive from the property as is Parkside, Feltonfleet and Notre Dame. Cobham provides a varied shopping centre with boutique dress-wear, craft shops and coffee houses as well as a large Waitrose and Sainsbury's for grocery shopping.

The property offers a family great living space that is both flexible and spacious. A fine example of a family home that works on all levels, from its family space, lovely garden and the fact its located at the end of a quiet cul de sac which means children can play on the ample driveway and front areas within relative safety.
Accommodation comprises of a through living room with marble surround/granite fire place. Double doors into a wood framed “Life” conservatory. Dining room with double doors into the conservatory. The fully tiled conservatory can be used all the year round as comfortable living space as it has the benefit of full underfloor heating which is fully programmable. The conservatory is fully furnished with a dining suite of cane table and four dining chairs. Also a matching 3 seater sofa and 2 large armchairs with associated scatter cushions, together with a coffee table and 3 shelf plant stand in matching cane.The conservatory is fully shaded with Sanderson roof blinds and full length Appeal conservatory roman blinds in Pinoleum at all the windows. Roof vents open automatically when the temperature rises above a set level and close automatically when it rains.

Additionally here is a family room or Study downstairs with a fully fitted shower room/cloakroom next door which make excellent guest facilities.

The kitchen is fully fitted and complete with black granite worktops. A Britannia range cooker and hood is also provided along with other top quality kitchen appliances. A separate utility space provides laundry facilities and access to the double garage which has the benefit of a remotely operated, motor driven, up and over door.

The master bedroom has an en suite bathroom. The en suite bathroom has the benefit of built in Goodwood maple wood storage cabinets finished with a granite surface and basin surround. Villeroy and Boch basin, WC and bath, Grohe bath and power shower fittings and Huppe shower screen. Fully tiled with Villeroy and Boch ceramics.

A further family bathroom with Vernon Tutbury sanitary ware and shower screen, Grohe power shower. Fully Tiled.

4 further bedrooms.

The property is protected by Banham locks throughout and a Banham burglar alarm system.

The well established rear garden has been tastefully landscaped and incorporates a large fully stocked, “natural” pond. To the front the property has a generous driveway that can accommodate several cars.
For more information regarding this property please contact SurreyLets on 01483 282470

Tuesday, 11 August 2009

A lovely family home in Effingham Junction Available for Let

SurreyLets are pleased to have available an immaculately presented family home situated in Effingham Junction for £3200pcm
Full property details http://bit.ly/4vW0O

Effingham Junction is better known for its train station and fast links into London Waterloo, however Effingham Junction is an ideal location for a family. The areas of East Horsley and Effingham offer excellent private and state schools and is in the catchment of the highly regarded Lord Howard of Effingham, and primary schools in both Effingham and East Horsley. For the commuter the trainlinks to Guildford or London are excellent. By road the A3 / M25 motorways are within a short drive.

Effingham Junction is surrounded by countryside offering country walks over Effingham Common and Great Ridings Woodland. Additionally the shopping centre in the village of East Horsley offers a range of shops including a library, butchers and bakers. Further shopping facilities are located in nearby Cobham.

This property is a 3 / 4 detached family home. The house is just a few years old and retains the feel of a brand new home, offering high ceilings and good sized windows the property feels light bright and airy. The Kitchen is well equipped and stylish with plenty of space for a large table for informal dining with family and friends. The formal lounge is spacious and had doors that open onto the good sized rear garden. Downstairs accommodation offers a further three rooms that could be a formal dining room, study and fourth bedroom though the attraction of this property is that it can be flexible in the way in which the occupant uses the rooms. Additionally the property has a spacious downstairs cloakroom.
Upstairs the property has two double rooms with fitted cupboards and ample storage and a further single bedroom which is an ideal child's rooms as the layout of the beams make it an exciting and interesting space for a child. The master bedroom has an en suite shower room, and there is in addition a well designed family bathroom.

With an integral garage and off road parking, the property can easily accommodate parking for 2 /3 cars.

For a viewing on this property, or similar properties in this area, please call SurreyLets on 01483 282470