SurreyLets has joined the Property Ombudsman

SurreyLets is now a member of the Property Ombudsman - (Membership D04077)

Lettings and property management agents who join the TPO subscribe to the Code of Practice for Letting Agents. This is part of the process of becoming a member of ARLA, the Association of Residential Letting Agents.

SurreyLets believe in operating fairly and professionally giving advice and service within codes of best practice. SurreyLets it is behaving in a way which is fair to the consumer by offering transparancy and where the consumer may have a further body to go to if there is a problem.

Sally Asling Director of SurreyLets comments. "I am still amazed by the lack of information a consumer entering the world of becoming a Landlord has. It seems the process is not been fully explained and neither is the service they should expect and what procedures are available. It also seems consumers are not aware of what they should look for in a letting agent and are not aware of there being a benchmark for minimum expectation. I hope that by joining the Ombudsman I am demonstrating to my clients that we do follow a code of practice and what they should expect as a consumer"

Following Text from TPOS website (click link to visit site)

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.

The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.
A Consumer Guide, available in the offices of all sales and lettings agents who have joined the TPO, informs complainants that:

'Your complaint may be considered by the Ombudsman, if you believe that the agent has:
infringed your legal rights; or
failed to follow the rules and obligations set for agents under any code of practice to which they may subscribe; or
treated you unfairly; or
been guilty of maladministration (including inefficiency or undue delay)
in a way that results in you losing money or suffering avoidable aggravation, distress and/or inconvenience.'
The Ombudsman will not normally review a case until the internal complaints procedure of the agent has been exhausted

SurreyLets Newletter

SurreyLets is making the most of e-marketing through its Monthly Landlords Newsletter and Weekly Available Property Listings for Tenants. With the power of modern technology and the fact that more people use on line resource to find a property than ever before, the newsletter can be circulated direct to all Landlords and Tenants and circulated using social media by posting the newsletter on Twitter and Facebook.

As far as SurreyLets is aware, no other Letting Agency in Surrey are using the power of social media to market its property and generate more awareness in its newsletters

To view a newsletter, please click the following links
Landlords Newsletter: http://bit.ly/Hm0cj
Tenants Newsletter:

Stunning Annexe in East Horsley

SurreyLets are delighted to be marketing a detached Annexe in East Horsley, Surrey. This beautifully presented one bedroom annexe situated in the grounds of the main house beyond electric gates and surrounded by Woodland and sits adjacent to a golf course.

The Annexe is immaculate with accommodation comprising of a modern stylish kitchen offering all appliances, with the addition of a utility room situated downstairs for laundry. The open plan lounge and dining area is spacious with a light airy feel. With its wood flooring and neutral decor this space is a place to relax. The double bedroom set in the eves has sleeping space and a walk in dressing area. The Annexe also has a modern shower room. Externally the Annexe offers its own parking space and private garden area

The Annexe is within walking distance of both Effingham Junction train station and East Horsley Train station. The property is a short drive of the A3 which offers connection at Junction 10 to the M25. The village of East Horsley offers a true village feel with strong local community, pleasant shopping parade which includes local library, banks and medical centre as well as grocery shopping, craft shops hairdressers and boutiques. This property is situated adjacent to the Drift Golf Club and is surrounded by Peace and Tranquility. On the doorstep you are surrounded by pleasant country walks in the Drift, Effingham Common and Great Riding's Woodland. This property is a real rare gem and should certainly be viewed to appreciate what it and the area it is situated within has to offer.

Superb 5 bedroom family property for rental in Cobham, Surrey

SurreyLets are proud to be marketing a superb five bedroom property in the lovely Ashcroft Park area of Cobham, Surrey. This unfurnished property comprises of 5 bedrooms, 3 bathrooms and 4 reception rooms and is situated at the end of a quiet cul de sac.

Full property details http://bit.ly/Thbhs

Cobham is a well regarded area, easy accessible for the A3 and M25 road links, is situated between London Heathrow and Gatwick airports and offers a plethora of excellent private and state schooling. The ACS International School is a short drive from the property as is Parkside, Feltonfleet and Notre Dame. Cobham provides a varied shopping centre with boutique dress-wear, craft shops and coffee houses as well as a large Waitrose and Sainsbury's for grocery shopping.

The property offers a family great living space that is both flexible and spacious. A fine example of a family home that works on all levels, from its family space, lovely garden and the fact its located at the end of a quiet cul de sac which means children can play on the ample driveway and front areas within relative safety.

Accommodation comprises of a through living room with marble surround/granite fire place. Double doors into a wood framed “Life” conservatory. Dining room with double doors into the conservatory. The fully tiled conservatory can be used all the year round as comfortable living space as it has the benefit of full underfloor heating which is fully programmable. The conservatory is fully furnished with a dining suite of cane table and four dining chairs. Also a matching 3 seater sofa and 2 large armchairs with associated scatter cushions, together with a coffee table and 3 shelf plant stand in matching cane.The conservatory is fully shaded with Sanderson roof blinds and full length Appeal conservatory roman blinds in Pinoleum at all the windows. Roof vents open automatically when the temperature rises above a set level and close automatically when it rains.

Additionally here is a family room or Study downstairs with a fully fitted shower room/cloakroom next door which make excellent guest facilities.

The kitchen is fully fitted and complete with black granite worktops. A Britannia range cooker and hood is also provided along with other top quality kitchen appliances. A separate utility space provides laundry facilities and access to the double garage which has the benefit of a remotely operated, motor driven, up and over door.

The master bedroom has an en suite bathroom. The en suite bathroom has the benefit of built in Goodwood maple wood storage cabinets finished with a granite surface and basin surround. Villeroy and Boch basin, WC and bath, Grohe bath and power shower fittings and Huppe shower screen. Fully tiled with Villeroy and Boch ceramics.

A further family bathroom with Vernon Tutbury sanitary ware and shower screen, Grohe power shower. Fully Tiled.

4 further bedrooms.

The property is protected by Banham locks throughout and a Banham burglar alarm system.

The well established rear garden has been tastefully landscaped and incorporates a large fully stocked, “natural” pond. To the front the property has a generous driveway that can accommodate several cars.

For more information regarding this property please contact SurreyLets on 01483 282470

A lovely family home in Effingham Junction Available for Let

SurreyLets are pleased to have available an immaculately presented family home situated in Effingham Junction for £3200pcm

Full property details http://bit.ly/4vW0O

Effingham Junction is better known for its train station and fast links into London Waterloo, however Effingham Junction is an ideal location for a family. The areas of East Horsley and Effingham offer excellent private and state schools and is in the catchment of the highly regarded Lord Howard of Effingham, and primary schools in both Effingham and East Horsley. For the commuter the trainlinks to Guildford or London are excellent. By road the A3 / M25 motorways are within a short drive.

Effingham Junction is surrounded by countryside offering country walks over Effingham Common and Great Ridings Woodland. Additionally the shopping centre in the village of East Horsley offers a range of shops including a library, butchers and bakers. Further shopping facilities are located in nearby Cobham.

This property is a 3 / 4 detached family home. The house is just a few years old and retains the feel of a brand new home, offering high ceilings and good sized windows the property feels light bright and airy. The Kitchen is well equipped and stylish with plenty of space for a large table for informal dining with family and friends. The formal lounge is spacious and had doors that open onto the good sized rear garden. Downstairs accommodation offers a further three rooms that could be a formal dining room, study and fourth bedroom though the attraction of this property is that it can be flexible in the way in which the occupant uses the rooms. Additionally the property has a spacious downstairs cloakroom.

Upstairs the property has two double rooms with fitted cupboards and ample storage and a further single bedroom which is an ideal child's rooms as the layout of the beams make it an exciting and interesting space for a child. The master bedroom has an en suite shower room, and there is in addition a well designed family bathroom.

With an integral garage and off road parking, the property can easily accommodate parking for 2 /3 cars.

For a viewing on this property, or similar properties in this area, please call SurreyLets on 01483 282470

Skype SurreyLets

SurreyLet's is now live on Skype and can be connected on Skype using the I.D SurreyLets

In this Internet-savvy age, Skype has come to the forefront in the telephone business. This technology allowing the user to make voice telephone calls over an existing Internet connection.

Skype users can contact SurreyLets anywhere in the world for free Skype calling - which SurreyLets believes is a real benefit to overseas Landlords, making us more approachable and contactable than our competitors.

If you are not already on Skype - a skype account is absolutely free. You only need to download the software from the Web site, hook your computer up to a broadband Internet connection, and attach speakers and a microphone or a headset that combines the two, and you’re ready to go!

Looking forward to speaking / messaging over skype.